Gridly RU

Step‑by‑step troubleshooting

1. Google account needed for "Make a copy"

Problem: The "Make a copy" button does nothing.

Solution: You need a Google account. Create one at accounts.google.com. After signing in, the "Make a copy" link will open the template in your Google Drive.

2. Opening .xlsx in Excel

Problem: Excel says "file is corrupted" or won’t open.

Solution:

3. Enabling macros

Problem: Macros don’t work in Excel.

Solution:

4. Access rights

Problem: You see "Access denied" or "File not found".

Solution:

5. Network or browser issues

Problem: The download button shows "404 Not Found" or nothing happens.

Solution:

6. File size or compatibility

Problem: The .xlsx file is too large or incompatible.

Solution:

7. Missing project attribution

Problem: After editing, the Gridly attribution is removed.

Solution:

8. Where to write for help

Answer: Email hello@matlahoff.ru with:

We’ll respond within 2 business days.

9. Alternative download methods

Solution:

10. Mobile troubleshooting

Problem: Download button doesn’t work on phone.

Solution:

Quick checklist

□ Google account exists and is signed in □ Excel macro settings enabled □ File is opened from the downloaded location □ Browser cache cleared □ Ad blocker disabled

Still stuck?

Email hello@matlahoff.ru with the checklist completed. Include screenshots if possible.

Prevention

Bookmark the direct download links for frequent use. Consider duplicating important templates to your Google Drive for offline access.

Related links

FAQ version

Version 1.0, October 2026